What is wrong with this picture?
I know I'm talking to the void here, so my words will have minimal impact on the particular business I used to have my embroidery machine serviced. I cannot seem to send an email with this picture to the business owner, who freely published her email on her website's blog. (Still trying to arrange a day I can go in and speak with her in person, and show her these pictures.)
As I am satisfied that my machine has not suffered for being serviced there, I won't mention names. But if you should find yourself in a predicament with your sewing machine tech shop (or any tech shop), I would like to share my experience.